The Pete Store reviews

1638203954

Bogdan Kushnir

google

1

Worst service in trucking business you can ever experience. We've got an estimate for truck repair in August 30 and prepaid $2k. After 2 month of waiting time we paid a full amount of service. But because of miscommunication between our driver and a shop we overpaid $3k. Receptionist people would transfer you to service manager Andy, who will never pick up a phone or call you back. No email responds whatsoever. Finely, I had physically go to this location and I was advised that Baltimore location already sent a check refund to my address. In 2 days it will be December and almost 2 months after we fully paid for the service and waiting for a refund. From Baltimore location I was advised, that check was sent just last week and I have to wait another few weeks to get it. This is ridiculous, unprofessional and totally a nightmare. No one care about you, after money was received.

1559818305

John Steger

google

Hi John, thank you so much for taking the time to leave us a review and rating! Customer satisfaction is of utmost importance to us; please email [email protected] concerning your visit. How can we do better? We would love to provide you with 5-star service.

1559736295

1

I brought my truck in for a stop engine light on and a def fluid light on engine derated with 3/4 full tank def. I also asked for an estimate to reseal front differential. They charged 149.00 labor 22.35 shop supplies 5.00 EPA fee. The funniest part is that I did not receive a written estimate only verbal (you don't get what you pay for here) I have inquired at many other shops for a ballpark estimate at no charge. What kind of shop supplies are needed for an estimate? Paper and pen would be all I could imagine. Epa fee? I guess their tech farted while doing estimate so that explains that. Beware of these crooks the woman that calls with the estimates WILL tee you up for a high bill. She stated that there were a page and a half of codes. I checked them before dropping truck off and I had 4 active codes and more inactive but let's pull the drama for a higher bill. I hope you people believe in karma because it will come back to bite you. After this experience I will be crossing off some of the northeast in places I will run with my truck as I can see how greedy people around here can be. MORE THAN DISAPPOINTED, DISHEARTENED

1616689505

Earl Johnston

google

Hi Earl, we appreciate the 5-star rating and thank you for your feedback! We are happy to see that the body shop did good work and hope that you wouldn't hesitate to do business with us again.

1617020211

5

Body shop did good work but took a long time

1600880377

Ice Man

google

Wow! Thanks so much for taking the time to give us a stellar review. I will be sure to share your praise with our entire service team.

1601389938

5

Frank is the best

1588612892

vladimir skripnik

google

We value constructive feedback from our customers. Perhaps, rather than insulting our employees, you could let us know exactly what happened and how we can improve the way we do business. Thank you.

1588617868

1

Part department is as dumb as a door knob ...